You will be part of the Technical Solutions Services team responsible for designing, building, delivering and providing 3rd Level support of our Linux environment, Ansible, Satellite, Nagios, and GitHub repos. Your job is to ensure that every client’s location, associate and customer has the best experience possible utilizing the Linux solutions we provide. Design and support data networks for client’s data centers, corporate facilities, retail stores, distribution centers, call centers, and eCommerce environment. 

Specific Responsibilities

• Participates and documents systems requirements and authors solution designs.
• Reviews and provides feedback for system design solutions that will impact their area.
• Participates in establishing strategies and standards.
• Creates and manages system capacity plans.
• Leads, or participates, in installation and configuration activities.
• Performs systems resource optimization activities.
• Leads, or participates, in major updates supporting new requirements and maintaining systems currency.
• Leads or participates in implementation of resources management and monitoring methods, tools and threshold.
• Works on many phases of a project or entire projects of moderate complexity
• Oversees monitoring, system access and resource administration.
• Participates in systems management, and Security Compliance activities.
• Supports resolution of production incidents.
• Routinely monitors all systems within their domain.
• Accountable for team dependencies and critical paths.
• Provides work breakdown planning and estimation.
• Reviews and evaluates the team’s estimates.
• Identifies feature and module dependencies.
• Proposes mitigation plans for identified risks and problems.
• Accountable for team dependencies and critical paths.
• Anticipates risks and provides contingency solutions and timelines.
• Collects useful metrics and targets for domain.
• Suggests process improvements and best practices.
• Measurably improves processes and best practices to achieve goals.
• May research new technologies and methods, collaborating on solutions for multiple teams and features.
• Interacts with business users, and/or functional peer group and managers.
• Works with contract resources, providing guidance and assessing the quality of work.
• Assess the quality of work and effectiveness of the agreement with contract resource arrangement.
• Actively shares knowledge (technical and professional) through shared resources and informal teachings.
• Participates in staff recruiting.
• Achieves team consent and buy-in.

Required Software Skills 

• Active Directory-Yes
• Azure Cloud Solutions-Yes
• Configuration Management Tool-Yes
• Linux-Yes
• Microsoft O365-Yes

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