Key Responsibilities

• Desktop computer support and supporting FIGs and projects for the IT Infrastructure team.
• Work closely with IT department teams and customers to deploy IT endpoint devices.
• Support of desktop/laptop, mobile devices, computer hardware and peripherals, Windows and Mac operating systems, and application software. 
• Install and troubleshoot hardware, software, printers, and network connectivity issues using acceptable best practices methods and instructions if provided. 
• Follow documented procedures to configure and deploy workstations to match department or unit-specific configurations and to comply with security policies. 
• The primary focus will be to help deploy and install IT client devices for IT Infrastructure projects.

Qualifications

• knowledge of desktop/laptop, mobile devices, computer hardware, label printers, peripherals, Windows and Mac operating systems, and application software.
• Hands-on experience and knowledge of PCs, printers, and application deployment. 
• Knowledge and experience with computer hardware and software products.
• Able to push dolly/carts with equipment loaded.
• Exercise initiative and judgment in applying established principles and best practices.   

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