Lead Desktop Administrator

  • Salary

    $70,000 - $80,000 Per Year


8 to 12 Years

Posted On

Nov 28, 2022


PB Consulting

54 View

39 Applicants

Job Overview

Required Skills

  • Desktop
  • inventory
  • ServiceNow
  • printers
  • scanners
  • tickets

Job Type


Work Authorization



Reno, NV

Job Description

Primary Skill 

  • Responsible for all aspects of installation, repair, maintenance, and troubleshooting of all IT desktop hardware;
  • Oversees build and imaging process, as well as development and future innovation, including staying aware of current trends to make recommendations on improvements for processes and physical devices;
  • Manages and maintains documentation of procedures, processes, and reports related to asset and configuration management;
  • Provides support to all other departments with any IT desktop hardware requests and maintenance-related issues;
  • Manages resource scheduling and back-up support;
  • Contributes to training and development of the Desktop Support team;
  • Assesses, recommends and purchases new and replacement IT desktop hardware;
  • Manages inventory and lifecycle of hardware assets (including dependencies) to ensure that modifications, withdrawals, and additions are correctly recorded by the team;
  • Oversees and manages short and long-range departmental objectives, policies and operating procedures;
  • Provides support to planning initiatives through analysis, reports and recommendations;
  • Asset management of equipment from receiving to retirement;
  • Oversees and manages scheduled, periodic and ad hoc desktop hardware projects;
  • Manages incoming request & incident tickets in ServiceNow;
  • Monitors the ticketing system for calls relating to printers, scanners, inventory and peripheral requests. Acknowledges and assigns tickets as appropriate;
  • Follows up with customers regarding open issues and ensures delivery of stellar client service;
  • Resolves tickets in a timely manner, managing stale tickets and escalations;
  • Creates, implements and meets service level agreements (SLAs);
  • Manages equipment inventory and maintenance; and
  • Performs other duties, as assigned.

Job ID: PBC00076

  • Posted By

    William Christopher


Sr Manger


PB consulting

Last Login

Jun 07, 2023

Posted On

Nov 28, 2022

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