Interfacing with a technical and business staff of customers following project implementation, including the project sponsor and stakeholders towards more complex future engagements.
Maintenance and Troubleshooting of Verint Call Recorder.
New Integrations of Verint loggers with Cisco UCCE.
Manage the Cisco Contact Center platform including routing, reporting, CVP, and UCM.
Integration to 3rd contact party centers and data systems.
Perform engagement activities such as installing, configuring, and testing hardware and applications based on design specifications, client environment, and solution topology. Consider platform interoperability, equipment/OS upgrades, and updates to meet agreed-upon hardware standards and manufacturer standard methodologies.
Level 3 Support for Verint.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Knowledge of creating Scripts for enabling the Mute & Masking of Call recording in Verint
Knowledge of Cisco PG integration with Verint.
Knowledge of Verint DPA server, Verint Recording Integration Server, Verint Enterprise Call recording, and SIP REC Configuration in Verint.
Architecture of Verint with both active/passive recording.