Roles & Responsibilities

• Interfacing with a technical and business staff of customers following project implementation, including the project sponsor and stakeholders towards more complex future engagements.
• Maintenance and Troubleshooting of Verint Call Recorder.
• New Integrations of Verint loggers with Cisco UCCE.
• Manage the Cisco Contact Center platform including routing, reporting, CVP, and UCM.
• Integration to 3rd contact party centers and data systems.
• Perform engagement activities such as installing, configuring, and testing hardware and applications based on design specifications, client environment, and solution topology. Consider platform interoperability, equipment/OS upgrades, and updates to meet agreed-upon hardware standards and manufacturer standard methodologies.
• Level 3 Support for Verint.

 

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Knowledge of creating Scripts for enabling the Mute & Masking of Call recording in Verint
• Knowledge of Cisco PG integration with Verint.
• Knowledge of Verint DPA server, Verint Recording Integration Server, Verint Enterprise Call recording, and SIP REC Configuration in Verint.
• Architecture of Verint with both active/passive recording.