Key Responsibilities

• Monitor and maintain production systems to ensure optimal performance and availability.
• Respond to and resolve incidents escalated from Level 1 support, utilizing problem-solving skills and technical knowledge.
• Analyze, troubleshoot, and resolve complex technical issues related to applications and infrastructure.
• Collaborate with development, QA, and operations teams to diagnose and implement solutions for recurring problems.
• Perform root cause analysis on issues and contribute to the development of long-term solutions.
• Document incidents, resolutions, and procedures to enhance knowledge sharing within the team.
• Assist in the deployment and configuration of application updates and new releases.

Qualifications/skills

• Bachelor's degree in Computer Science, Information Technology, or related field
  
• Strong troubleshooting skills and experience with incident management processes.
  
• Proficiency in [relevant technologies, languages, databases, or tools, e.g., SQL, UNIX/Linux, Java, etc.].
  
• Experience with monitoring tools and ticketing systems alike.
• Familiarity with ITIL frameworks and best practices is a plus.
• Experience using Service Now.
• Experience setting up alerts in the New Relic dashboard.

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