L2 Production Support Executive

  • Salary

    $90,000 - $100,000 Per Year


5 to 10 Years

Posted On

Dec 09, 2022


Techvilla Solutions

23 View

6 Applicants

Job Overview

Required Skills

  • Production Support
  • Unix/Shell
  • Sybase
  • SQL server
  • Control M
  • ServiceNow
  • python
  • cloud / Kubernetes
  • Banking

Job Type


Work Authorization



Morrisville, NC

Job Description

Technical / Functional Skills

  • Unix/Shell - scripting, looking through processes and logs, understanding server management
  • Database (SQL querying) - Sybase, Oracle, SQL server, create queries based on business requests, perform DML updates. Informatica.
  • Control M - raising ORMs, checking dependencies, looking at failures and soft alerts, adjusting/recommending improvements for the jobs.
  • Geneos - accepting, assigning, snoozing alerts, onboarding servers/applications, setting up new alerts, cleaning up false alerts
  • Network – Understanding of infrastructure, storage and network communications
  • Privilege access management tools - Breakglass (CAPAM), TPAs (uaa3, myaccess), RunDeck
  • ServiceNow - familiarity with incident, problems, and change in SNOW, create ad-hoc reports for reporting
  • Shifts & Weekend work - flexibility to be available whenever there are major issues / events, has to participate in shifts
  • Automation – python experience preferred, but other technologies would work too (javascript, perl, etc)
  • Cloud / CI / CD tools – working with cloud / Kubernetes
  • Other Support tools - Splunk, Appdynamics, Office suite of apps, Tableau 
  • Equities, FixedIncome, Derivatives, FX - lifecycle of trade
  • Understanding of Investment Banking / Banks in general


Roles & Responsibilities

  • Need to be Self driven and Proactive and Able to handle small IT team and train the junior members
  • Take complete ownership and responsibility of work items / Shift
  • Ability to learn new things 
  • Should be flexible to work in Rotational shifts and support during week ends

Job ID: TVS00139

  • Posted By

    James William


Sr. HR


Techvilla Solutions

Last Login

Jun 06, 2023

Posted On

Dec 09, 2022

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