Roles and Responsibilities

• Provide L2 support for WCS 8.x applications across production and non-production environments.
• Troubleshoot issues related to orders, payments, catalog, caching, and integrations.
• Monitor batch jobs, scheduled tasks, and data feeds for failures or performance issues.
• Perform root cause analysis and coordinate with development and infrastructure teams for permanent fixes.
• Use APM tools (AppDynamics, Dynatrace, etc.) for application health and performance monitoring.
• Follow ITIL-based processes for incident, problem, and change management.
• Participate in a 24x7 on-call rotation for critical support.

Required Skills

• 3–5 years of experience in application or technical support roles.
• 2+ years of hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms.
• Strong troubleshooting skills across application, database, and web layers.
• Working knowledge of DB2/Oracle/SQL Server and ability to write basic SQL queries.
• Familiarity with Linux/Unix commands and web technologies (HTTP/HTTPS, load balancers, web servers).
• Experience with monitoring tools like AppDynamics, Dynatrace, or equivalent.
• Good understanding of multi-tier architectures and ITIL processes.

Preferred Skills

• Exposure to integration workflows, job scheduling, and data feed processing.
• Basic scripting knowledge (Shell/Python).
• Experience supporting high-availability e-commerce environments.

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