Required Skills

• Must have strong expertise in either Java or Python, Node.js
• Skillset should have the following JSON, Redis / MongoDB, Web Sockets
• Knowledge of AI, NLP, ML, Chatbots will be added advantage.
• Knowledge on Linux / Unix flavours
• Experience in Web Services using REST, SOAP
• Knowledge of different authentication and authorization techniques
• Candidate must have hands on experience in server-side programming independent of technology
• Strong knowledge of code documentation and handover
• Experience building scalable, high-available mission-critical platforms
• Exposure to any of the cloud platforms like AWS/GCP/Azure
• UI-side development experience in any one of the technologies Java Script /Angular.JS /React.JS/Vue.JS

Technology requirements

• Min 4+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python
• Good experience on Conversational AI Platform
• Exposure to Gen AI and its concepts with conversational AI Products
• Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist
• Experience on Node.js used for chatbot backend technology
• Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai
• Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
• Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
• Expertise in troubleshooting Kore.ai errors.
• Expertise in translating business requirements into a bot dialog flow using the key features of Kore.ai.
• Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners)

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