Core Responsibilities

• Assist in the administration and maintenance of the ServiceNow platform, including system configuration, scripting, and basic development tasks under supervision.
• Identify and resolve issues related to the ServiceNow platform to ensure optimal performance.
• Work with cross-functional teams to gather requirements and document new features or improvements.
• Monitor system stability and performance, conducting regular maintenance tasks.
• Provide training and support to end-users on ServiceNow functionalities.
• Document workflows, processes, and system configurations to maintain clear records.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 1-2 years of experience with ServiceNow, preferably in an administrative or support role.
• Basic understanding of ITIL concepts and ServiceNow modules (Incident, Problem, Change, Asset Management).
• Strong problem-solving and analytical skills. Good communication and teamwork abilities.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation Certification
• Familiarity with JavaScript, HTML, or SQL

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