Roles and Responsibilities

• Administer and configure Jira, Jira Service Management, Confluence, and Crowd for system performance and Agile team workflows.
• Set up and maintain projects, Agile team data, and project boards (Scrum/Kanban).
• Manage AWS VPC hosting for Data Center versions of Atlassian products.
• Administer GitHub, including creating teams, managing access, and troubleshooting user permissions.
• Run regular system maintenance tasks, including updating add-ons, pruning unused components, and managing licenses.
• Implement best practices and guardrails to ensure optimal performance, reliability, and security of the Atlassian platform.
• Troubleshoot and resolve system issues, ensuring minimal downtime and seamless operation for end-users.
• Collaborate with teams to optimize project configurations, improve workflows, and streamline processes within Jira and related Atlassian products.

Required Qualifications

• 3-5 years of experience administering Atlassian products (Jira, Jira Service Management, Confluence, Crowd).
• Strong proficiency in system administration tasks such as setting up projects, creating and maintaining Agile team data, and configuring project boards (Scrum/Kanban).
• Hands-on experience with AWS VPC for hosting Data Center versions of Atlassian products.
• Experience in GitHub administration including team management, access control, and troubleshooting permissions.
• Solid understanding of Agile methodologies and project management tools.
• Experience running system maintenance tasks, updating add-ons, and reclaiming unused licenses.
• Familiarity with Data Center guardrails and best practices for performance and reliability.
• Strong problem-solving skills and a keen attention to detail.

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