Roles and Responsibilities

• Provide hands-on support for Java microservices and applications built using Spring Boot.
• Support, maintain, and troubleshoot databases such as MongoDB, RDS, and Oracle.
• Deploy, monitor, and troubleshoot containerized applications running on Amazon EKS clusters.
• Manage and support Salesforce applications using Salesforce Community Cloud and Service Cloud.
• Perform APEX coding, develop Lightning Web Components (LWC), and handle API integrations and Flows.
• Utilize Salesforce Service Cloud features such as Web-to-Case, Assignment Rules, and Experience Cloud.
• Troubleshoot Kafka messaging issues effectively.
• Support Commercial Off-The-Shelf (COTS) applications like deFI and FISERV products.
• Manage AWS infrastructure services including EC2, S3, RDS, Lambda, VPC, Route 53, and Kubernetes.
• Automate infrastructure deployments using Infrastructure as Code (IaC) tools such as Terraform and CloudFormation.
• Troubleshoot and support Linux and Windows-based systems.
• Use AWS CLI and scripting languages (Python, Bash, PowerShell) for automation and operational tasks.
• Follow best practices in cloud security, scalability, and performance optimization.
• Participate in on-call rotation and application support as required by customers.
• Track issues and progress through JIRA and collaborate with cross-functional teams.

Required Skills and Qualifications

• Strong experience supporting Java microservices using Spring Boot.
• Hands-on experience with MongoDB, Oracle, and AWS RDS databases.
• Proficient in container orchestration with Amazon EKS (Kubernetes).
• Expertise in Salesforce Community Cloud, Service Cloud, Apex programming, Lightning Web Components (LWC), and API integrations.
• In-depth knowledge of Service Cloud features including Web-to-Case and Assignment Rules.
• Proven experience troubleshooting Kafka-related issues.
• Familiarity with COTS applications such as deFI and FISERV.
• Strong AWS skills, including services like EC2, S3, Lambda, VPC, Route 53, and Kubernetes.
• Experience with Infrastructure as Code (Terraform and CloudFormation).
• Ability to troubleshoot both Linux and Windows operating systems.
• Proficiency with AWS CLI and scripting (Python, Bash, PowerShell).
• Salesforce Developer I and Developer II certifications are mandatory.
• AWS certifications such as Solutions Architect preferred.
• Experience in automation using relevant tools and technologies.

Posted By