Roles and Responsibilities

• Java Application Support and Issue Troubleshooting.
• Investigation and handling of issues escalated to L1, and L2 support.
• Review Splunk logs and application container logs, and create Splunk queries, alerts, and dashboards.
• Escalate and Coordinate with other teams in case of application abnormalities and failures.
• Ensure analysis of technical issues and their resolutions be performed as per best practices committed to the client.
• Monitored ticket tracking tool for SR, Incidents, and Problem management and maintained the SLA process.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Hands-on programming experience in Java-based web applications, Java, JEE, Spring framework, and RESTful Services.
• Strong Knowledge of Splunk, analytical, debugging, and troubleshooting skills.
• Proficiency in database systems including Oracle, Cassandra, other NOSQL technologies.
• Production Support Experience, Monitoring tools, and On-call support.

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