Minimum 5+ years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
A minimum total experience in the ITSM space of 5 + years is desired.
Understanding of ITIL framework and certification is a Plus.
ServiceNow certifications such as CSA, CIS, and CAD are a must.
Must have worked on Web Services Integration (SOAP, REST)
Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions
Adapts existing methods and procedures to create possible solutions to complex requirements and uses considerable judgment to determine solutions to complex problems.
Must be able to manage multiple small to large-scale projects on Service Now.
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, and ESM applications as well.
Must have worked on multiple integrations / eBonding with other ITSM / non-ITSM tools using iPaas solutions.