Roles & Responsibilities

• The IT Asset Management (ITAM) Administrator is responsible for managing and maintaining the organization's IT assets, including hardware and software.
• This role ensures that IT assets are efficiently utilized, properly maintained, and compliant with company policies and vendor contracts.
• Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
• Imaging laptops
• Remote support & troubleshooting of end user issues
• Windows OS, MacBook support, Zscaler troubleshooting

Technical/Functional Skills

• Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
• Updating ticket on IT service management tool with proper work notes.
• ITAM experience is MUST

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