IT Workplace Services Lead

Roles and Responsibilities

• Lead and manage the deployment, configuration, and administration of Intune, SCCM/MECM, and other MDM solutions.
• Oversee and support the Microsoft 365 Cloud ecosystem, including Teams, OneDrive, SharePoint Online, and Exchange Online.
• Implement and maintain endpoint security controls, device compliance policies, identity management, and Zero Trust principles.
• Manage IT service management processes following ITIL frameworks, including Incident, Problem, Change, and Asset Management.
• Support collaboration tools, Unified Communications & Collaboration (UCC) environments, and meeting-room technologies.
• Develop, monitor, and manage service delivery models, SLAs, KPIs, and performance reporting.
• Drive continuous improvement initiatives for workplace technology services to enhance productivity, reliability, and user experience.
• Provide technical leadership, mentoring, and guidance to the IT Workplace Services team.

Required Qualifications

• Strong experience with Intune, SCCM/MECM, and MDM solutions.
• In-depth knowledge of the Microsoft 365 Cloud ecosystem: Teams, OneDrive, SharePoint Online, Exchange Online.
• Experience with endpoint security, device compliance, identity management, and Zero Trust principles.
• Working knowledge of ITIL frameworks and IT service management processes.
• Familiarity with collaboration tools, UCC environments, and meeting-room technologies.
• Strong understanding of service delivery frameworks, SLAs, KPIs, and performance metrics.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

• Experience leading workplace technology services in enterprise or global IT environments.
• Hands-on exposure to cloud security, automation, or endpoint monitoring solutions.
• Strong analytical and problem-solving skills, with a focus on operational excellence.

Posted By