IT Workplace Services Lead

PB Consulting

Doral, FL

Posted On: Apr 07, 2026

Posted On: Apr 07, 2026

Job Overview

Job Type

Contract - W2, Contract - Independent

Experience

8 - 12 Years

Salary

Depends on Experience

Work Arrangement

Hybrid

Travel Requirement

0%

Required Skills

  • Intune
  • SCCM/MECM
  • MDM solutions
  • Microsoft 365 Cloud ecosystem
  • Endpoint security
Job Description
Roles and Responsibilities
  • Lead and manage the deployment, configuration, and administration of Intune, SCCM/MECM, and other MDM solutions.
  • Oversee and support the Microsoft 365 Cloud ecosystem, including Teams, OneDrive, SharePoint Online, and Exchange Online.
  • Implement and maintain endpoint security controls, device compliance policies, identity management, and Zero Trust principles.
  • Manage IT service management processes following ITIL frameworks, including Incident, Problem, Change, and Asset Management.
  • Support collaboration tools, Unified Communications & Collaboration (UCC) environments, and meeting-room technologies.
  • Develop, monitor, and manage service delivery models, SLAs, KPIs, and performance reporting.
  • Drive continuous improvement initiatives for workplace technology services to enhance productivity, reliability, and user experience.
  • Provide technical leadership, mentoring, and guidance to the IT Workplace Services team.
Required Qualifications
  • Strong experience with Intune, SCCM/MECM, and MDM solutions.
  • In-depth knowledge of the Microsoft 365 Cloud ecosystem: Teams, OneDrive, SharePoint Online, Exchange Online.
  • Experience with endpoint security, device compliance, identity management, and Zero Trust principles.
  • Working knowledge of ITIL frameworks and IT service management processes.
  • Familiarity with collaboration tools, UCC environments, and meeting-room technologies.
  • Strong understanding of service delivery frameworks, SLAs, KPIs, and performance metrics.
  • Excellent leadership, communication, and stakeholder management skills.
Preferred Qualifications
  • Experience leading workplace technology services in enterprise or global IT environments.
  • Hands-on exposure to cloud security, automation, or endpoint monitoring solutions.
  • Strong analytical and problem-solving skills, with a focus on operational excellence.

Job ID: PC520931


Posted By

Naincy

IT Recruiter