Key Responsibilities

• Resolve hardware/software issues and assist with network connectivity, identity management, and end-user troubleshooting.
• Troubleshoot and resolve Windows OS, application, and hardware issues. Deploy software and hardware via MECM, including manual and task sequence-based installations.
• Image, install, and configure IT equipment. Update hardware/software assignments in Manifest.
• Maintain clear and accurate documentation for issue resolution and system setups.
• Manage changing priorities and respond to urgent support needs.

Required Skills

• Strong troubleshooting skills with Windows OS and applications.
• Experience with Active Directory, DUO, NetMotion, and MECM.
• Excellent customer service and communication skills.
• Ability to prioritize tasks and work under pressure.

Preferred Qualifications

• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional).
• Experience with system imaging and deployment tools.

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