Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 6 to 8 years of proven experience in IT support and administration.
• Proficient in troubleshooting hardware and software issues on Windows and Mac platforms.
• In-depth knowledge of operating systems (Windows 10/11, MacOS).
• Strong understanding of Active Directory, group policies, and user account management.
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
• Familiarity with network protocols, TCP/IP, and basic networking concepts.
• Knowledge of mobile device management (MDM) solutions.
• Excellent problem-solving and multitasking abilities.
• Strong communication skills and a customer-centric approach.

Responsibilities:

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Perform hardware and software upgrades and migrations.
• Troubleshoot network connectivity and peripheral issues.
• Collaborate with the IT team to implement security policies and ensure compliance.
• Assist in the management of IT inventory and asset tracking.
• Document and maintain knowledge base articles for common support issues.

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