Roles & Responsibilities:

• Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution
• Support on prem systems like Skype for Business and Exchange 2016.
• Supporting Skype for Business/Teams and troubleshooting call quality issues.
• Troubleshooting Intune issues and creating new policies.
• Deep knowledge of Microsoft Exchange and it’s interaction with Active Directory.
• Knowledge of M365 Teams/Groups/Video/Delve/Power BI.
• Advanced skills managing M365 using PowerShell.
• Experience with Azure AD user management both for M365 and third-party services.
• Support of M365 mobile applications.
• The ability to multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
• Capability to work as an effective member of a global team.
• Ability to relate the goals of IT service delivery to business goals.
• Ability to own, communicate and drive resolution in a timely manner to meet customer SLA's. 

Qualifications:

• 5+ years of experience with Exchange (on premise/online) administration.
• 2+ years of Office 365 (over 1000 users) administration experience.
• 2+ years of Microsoft Windows Server administration experience.
• Office 365 or any other Microsoft certifications a plus.
• 2+ years of experience with M365 migration tools.
• Experienced and well versed in all Microsoft environments.
• Programming languages and scripting languages related to platform.
• Strong work ethic, with a passion to determine root cause of problems/issues
• Outstanding communication skills.
• Excellent troubleshooting skills.
• Excellent organizational and time management skills.
• Ability to work both independently and as a member of a team.

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