Roles and Responsibilities

• This position will be a generalist, supporting various IT-GRC functions and building upon the success of our Problem Management program.
• Regulatory Response, Reporting, and Audit Evidencing: The DORA (Digital Operational Resilience Act) reporting workload has increased substantially, with ESMA conducting multiple audits in 2025. Each Major Incident demands three timely reports to ESMA, involving extensive real-time engagement and collaboration with Compliance and Legal teams. Missing deadlines is not an option, and other regulators, such as FCA, MAS, and the SEC, have their own rigorous reporting requirements. The new analyst will help manage these demands efficiently, utilizing AI tools like GPT to streamline report generation and ensure deadlines are met.
• 3rd-Party Risk Accountability and Client Questionnaire Handling: Our team receives numerous information requests from third parties and clients to satisfy their DORA obligations. The new analyst will alleviate the burden on current staff by assisting with these requests, using GPT and Responsive.io to compile accurate responses swiftly, thus maintaining strong vendor and client relationships.
• Root Cause Analysis and Problem Management: The new analyst will help ensure timely RCA completion and assist in developing a Known Error Database.
• D42 Data Curation and Governance: Accurate D42 data is essential for effective incident management, problem resolution, disaster recovery, and business continuity. The new analyst will assist with data curation and governance, ensuring that our master data provides a reliable foundation for analysis and decision-making.
• Management Reporting: Preparing materials for Board and EXCO meetings is time-consuming and requires precision. The new analyst will support this process, using GPT to draft and refine presentations and reports.

Must Have

• Strong communication skills at all levels, with previous experience in writing reports for senior staff.
  
• Experience with ITIL.
  
• Project Management experience.
  
• Degree in technology-based subject.
  
• 1+ year of experience working in an IT or Risk Management position.

Nice to Have

• Experience using DataDog.
  
• Experience working with internal Compliance/external Regulators.
  
• Experience in using JIRA forms and Dashboards.
  
• Experience working in the IT GRC department.
  
• Previous Credit Rating Agency experience.
  
• ITIL certification.
  
• Project Management certification.
  
• Experience of using AI LLM.

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