We are looking for an experienced IT Hardware Asset Management Specialist to manage the complete lifecycle of end-user hardware assets, from procurement and receiving through deployment, tracking, recovery, and final disposal.
The ideal candidate will have strong knowledge of hardware asset management processes, ServiceNow HAM/ITAM or equivalent asset management platforms, inventory reconciliation, stockroom operations, and audit compliance. This role will ensure accurate asset records, effective inventory control, secure asset handling, and adherence to enterprise asset management policies.
Primary Responsibilities
- Maintain accurate and up-to-date hardware asset records throughout the entire asset lifecycle.
- Manage asset tagging, registration, ownership, assignment, location, status, and chain-of-custody information.
- Track approved hardware orders, asset receipt, registration, inspection, and acceptance.
- Coordinate stockroom operations, buffer inventory, hardware deployment, transfers, swaps, upgrades, and replacements.
- Manage asset recovery from departing employees, contractors, and users with failed or replaced devices.
- Coordinate hardware redeployment, retirement, secure data wiping, recycling, and disposal activities.
- Ensure proper documentation and auditable chain-of-custody records for all asset movements and disposal activities.
- Perform asset reconciliation between system records and physical inventory.
- Coordinate periodic physical asset verification and resolve inventory discrepancies.
- Generate reports covering hardware inventory, utilization, asset aging, compliance, and exceptions.
- Identify opportunities to improve asset management workflows, inventory accuracy, and operational efficiency.
- Implement approved process improvements and automation within asset management operations.
- Collaborate with procurement, IT support, endpoint engineering, finance, security, and business stakeholders.
Required Qualifications
- Hands-on experience in IT Asset Management (ITAM), Hardware Asset Management (HAM), or end-user hardware asset lifecycle management.
- Strong understanding of the complete hardware asset lifecycle, including procurement, receiving, deployment, assignment, maintenance, recovery, and disposal.
- Experience using ServiceNow Hardware Asset Management (HAM), ITAM, or equivalent enterprise asset management platforms.
- Knowledge of stockroom management, buffer inventory, asset reconciliation, and physical inventory validation.
- Understanding of asset tagging, tracking, ownership management, custody, and inventory controls.
- Experience managing hardware recovery, redeployment, retirement, secure data wiping, recycling, and disposal.
- Knowledge of chain-of-custody procedures, audit requirements, and asset compliance documentation.
- Ability to generate and analyze inventory, utilization, aging, and compliance reports.
- Strong documentation, analytical, and problem-solving skills.
Professional Skills
- Effective communication and stakeholder management.
- Strong analytical thinking and structured troubleshooting capabilities.
- Experience preparing SOPs, operational documentation, and process guidelines.
- Ability to manage priorities, meet SLAs, and coordinate cross-functional activities.
- Strong ownership, teamwork, and continuous improvement mindset.