Key Responsibilities

• Manage the entire lifecycle of IT hardware and software assets, from acquisition to disposal, ensuring accurate tracking and management throughout their lifecycle.
• Administer and configure ServiceNow Asset Management modules (HAM/SAM), including creation and maintenance of asset records, software entitlements, and hardware configurations.
• Analyze IT asset data for cost optimization, risk assessment, and compliance with licensing agreements. Provide insights and reports to senior management to support strategic decision-making.
• Ensure accurate management of software licenses, including understanding publisher licensing metrics, maintaining compliance, and optimizing license usage to reduce costs.
• Develop reports, presentations, and dashboards for asset management KPIs, helping leadership track key metrics, identify trends, and make data-driven decisions.
• Work with procurement, IT operations, security, and compliance teams to ensure accurate and timely tracking of all IT assets. Assist in audits and inventory reconciliation efforts.
• Maintain and update the IT asset repository, ensuring that records for both hardware and software assets are accurate and up-to-date.
• Leverage asset discovery tools such as SCCM and ServiceNow to extract, update, and analyze asset information. Ensure assets are properly discovered and recorded in the system.
• Utilize ServiceNow scripting (JavaScript, Glide API) to automate and improve asset management processes. Develop workflows, integration hubs, and connectors to ensure seamless operations.

 

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field; OR
• 10+ years of relevant experience in lieu of a degree.
• At least 2 years of experience administering and developing the hardware and software asset modules in ServiceNow.
• At least 4 years of experience in IT asset management, including hardware and software lifecycle management.
• Demonstrated expertise in analyzing IT asset data for cost, risk, and compliance.
• Advanced Excel functionality and data manipulation (pivot tables, VLOOKUP, formulas, etc.).
• Extensive experience with asset discovery tools such as SCCM and ServiceNow.
• Proficiency in ServiceNow Asset Management (HAM/SAM) modules.
• ServiceNow Scripting (JavaScript, Glide API) and development skills.
• Experience creating software entitlement records in SAM Pro.
• Understanding of software licensing and how hardware configurations impact licensing.

 

Preferred Qualifications

• ServiceNow Administration and Development certification is preferred.
• Familiarity with the software development lifecycle (SDLC).
• Knowledge of ServiceNow Discovery and Integration Hub/Graph Connectors.