Job Description

• Demonstrated knowledge of project management concepts and techniques required
• Bachelor's degree in Computer Science, management information systems or related field or equivalent work experience
• Post-graduation qualifications or technical certifications
• Minimum 10 years IT experience, 3 years of IT Audit, or related experience in similar fields (Computer Science, Informatics, IT and Compliance, etc.)
• Experience with CMDB and ServiceNow ITOM
• Knowledge of Database, Application, Network & Infrastructure
• Hosting or experience with Microsoft Azure Cloud
• Knowledge of monitoring tools/solutions like: SentryOne/AppDynamics/Nagios/SQL Monitor or other SQL Performance management tools
• Knowledge of active directory plus basic networking knowledge
• Strong verbal and written communications skill set
• Experience in Windows servers infrastructure and .NET based Application Support
• IIS, worker process thread, Web config, Certificate binding
• Log Parser
• Experience with ITSM tools such as Service desk/ServiceNow
• Knowledge of ITIL framework (V3.0 foundation certificate)
• Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access
• Requires occasional travel for business (Up to 10%)
• This individual will work closely with the Business Unit leaders, Hosting leadership team, Altera IT, partners and vendors
• Carries out prescribed programs of computer system performance management and capacity planning for systems to ensure the necessary system capacity and performance is available as required
• Monitors performance via measurement and capacity planning of production software solutions, recommending changes to products and “standardized” system configurations
• Researches and identifies third-party tools / software that improve the development process
• Drive continuous improvement projects and implementation of best practices for monitoring, automated problem management solutions and audits (infrastructure & network)
• Help Improve tooling and process capabilities including:
• Increased automation
• Better integration with other tools
• Increased business analytics
• Strong problem management and development management skills
• Ability to measure, understand, and identify new success criteria in proactive services capabilities
• Work with IT, BU, and Clients during design and implementation to shape the technical feature set
• Ability to juggle multiple projects and tasks
• Coach, and mentor junior team members and provide leadership to the team
• Document issues with resolutions and share with team members to improve team productivity
• Provide data to generate team performance metrics
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
• Actively participate in the project meetings and make valuable contributions
• May require after-hours, on-call support and/or holidays
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs

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