Incident Manager

PB Consulting

Annapolis, MD

Posted On: Jun 18, 2026

Posted On: Jun 18, 2026

Job Overview

Job Type

Contract - W2, Contract - Independent

Experience

4 - 7 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Cisco network
  • troubleshooting
  • routing
  • HSRP
  • BGP
Job Description
Roles and Responsibilities
  • Monitor network management systems and coordinate with telecom providers for incident restoration.
  • Log, track, and update incident details accurately and in a timely manner in the incident management system.
  • Troubleshoot and resolve basic to moderately complex system and network issues within defined scope.
  • Support high-availability IP networks, messaging systems, and air-to-ground communication systems.
  • Investigate and resolve routine technical issues and escalate complex problems as needed.
  • Collaborate with senior engineers to resolve critical or complex incidents; may lead resolution of simpler cases.
  • Follow established processes and apply technical judgment to ensure system stability; escalate when required.
  • Monitor system performance and perform troubleshooting, resolution, or escalation of network incidents.
  • Support configuration, deployment, and maintenance activities and contribute to process improvement initiatives.
  • Participate in network design and configuration activities as needed.
  • Provide technical guidance to users for issue resolution with strong attention to detail.
  • Work in a 24x7 operations environment, including weekends and holidays.
Required Skills & Experience
  • Experience troubleshooting Cisco network devices.
  • Strong understanding of routing protocols such as HSRP and BGP.
  • Ability to multitask, prioritize effectively, and manage multiple operational responsibilities.
  • Strong analytical, troubleshooting, and communication skills.

Job ID: PC521545


Posted By

Naincy

Technical Recruiter


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