The IMAC Logistics Technician is responsible for managing the storage, inventory, preparation, shipment, installation, movement, addition, change, and disposal of IT equipment. This role ensures IT devices are properly tracked, prepared, and delivered to end users efficiently and securely.
Roles and Responsibilities
- Receive, store, organize, and maintain inventory of IT equipment, including computers, laptops, mobile devices, and peripherals.
- Perform inventory tracking, audits, and reconciliation to ensure accurate asset records.
- Inspect and perform quality checks on IT devices before deployment.
- Prepare, package, and ship equipment to remote customers and deployment locations.
- Resolve shipping, inventory, and equipment-related issues promptly.
- Perform daily IMAC/RD activities: Install, Move, Add, Change, Remove, and Dispose of IT equipment.
- Support equipment deployments, relocations, replacements, and decommissioning activities.
- Update asset and service records accurately using ServiceNow or similar ticketing systems.
- Coordinate with IT support teams, customers, vendors, and logistics partners as required.
- Follow company procedures for asset handling, security, shipping, and disposal.
- Maintain a clean, organized, and secure equipment storage area.
Required Skills & Qualifications
- Strong written, verbal, and interpersonal communication skills.
- Excellent customer service and client relationship skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to work effectively in a fast-paced environment.
- Good collaboration and teamwork skills.
- Experience with IT equipment inventory, logistics, or asset management.
- Comfortable using computers, inventory systems, and standard business software.
- Experience with ServiceNow or similar IT ticketing/asset management systems is preferred.
- Ability to safely handle, package, move, and organize IT equipment.
- Strong attention to detail and ability to maintain accurate records.