Provide operational, technical, and platform administration support for enterprise messaging technologies, including IBM MQ, Confluent Kafka, IBM Integration Bus (IIB), and TIBCO.
Work as part of the Messaging Production Support Team, primarily focusing on IBM MQ administration while providing additional support for Kafka and TIBCO platforms as required.
Install, configure, administer, monitor, and maintain IBM WebSphere MQ environments across Linux and Windows platforms.
Manage MQ Queue Managers, Local Queues, Remote Queues, Transmission Queues, Channels, Listeners, and other messaging components.
Monitor messaging infrastructure to ensure platform stability, availability, reliability, and optimal performance.
Perform troubleshooting and root cause analysis of messaging-related incidents, including message delivery failures, queue buildup, connectivity issues, and channel errors.
Support Kafka infrastructure, including topics, partitions, brokers, consumer groups, and monitoring of messaging performance.
Provide operational and administration support for TIBCO messaging and integration platforms.
Support IBM Integration Bus (IIB) components and troubleshoot integration and messaging-related issues.
Perform routine platform maintenance, configuration changes, health checks, and preventive maintenance activities.
Manage production incidents, service requests, and change requests in accordance with ITIL processes and established SLAs.
Collaborate with application, infrastructure, network, database, and middleware teams to resolve end-to-end messaging and integration issues.
Support messaging platform upgrades, patching, deployments, configuration changes, and infrastructure migration activities.
Ensure appropriate monitoring, alerting, capacity management, and performance optimization of messaging platforms.
Maintain technical documentation, operational procedures, support guides, and incident resolution records.
Participate in production support rotations, including on-call support, to ensure uninterrupted availability of enterprise messaging services.
Identify opportunities to improve platform reliability, operational efficiency, automation, and overall messaging service performance.
Ensure adherence to enterprise security policies, access controls, compliance requirements, and infrastructure standards.
Required Experience & Qualifications
Hands-on experience in enterprise messaging and middleware administration.
Strong administration and production support experience with IBM WebSphere MQ / IBM MQ.
Working knowledge of Apache Kafka / Confluent Kafka.
Experience supporting TIBCO messaging and integration platforms.
Exposure to IBM Integration Bus (IIB) is preferred.
Experience working in Linux and Windows server environments.
Strong troubleshooting, incident management, and root cause analysis skills.
Experience supporting business-critical production environments.
Good communication, documentation, and stakeholder management skills.
Ability to work independently and collaborate with cross-functional infrastructure and application teams.