IAM Delivery Manager

Relevant Experience Years:

15+ years of experience with IAM projects with 8+ years managing multi-workstream projects in IAM domain in large enterprise environments.

Tools

·       IGA, PAM, IGA, SSO, CIAM and Secrets Management Technologies (Must have)

·       Secrets Management, PKI, External Authorization and CIEM Technologies

·       MS Project, Excel, Word, PowerPoint (Must have)

Required Skills:

•        At least 8+ years hands-on experience managing delivery of multiple simultaneous projects and multi-track projects in IAM domain
•        Prior hands-on experience working as engineer, architect or BA in IAM implementation and operations projects
•        Prior hands-on experience as a project manager of IAM implementation and operations projects
•        In-depth knowledge and understanding of lifecycle of projects in IAM domain, typical challenges, issues and problems
•        Understanding of audit and regulatory requirements and relation to IAM projects
•        Audit, risk and compliance knowledge for IAM and cybersecurity
•        Knowledge on IT and security standards and regulations such as SOX, ISO27001, SOC1/SOC2, COBIT, GDPR, CCPA
•        Strong organizational skills
•        Skilled in coordinating and communicating with customer and vendors to manage dependencies on other teams and stakeholders
•        Skilled in anticipating problems, roadblocks, risks and effectively communicating and managing them
•        Skilled in project financial management, tracking budgets, resourcing cost and managing P/L of project
•        Excellent communication skills with team leadership ability
•        Excellent client facing and presentation skills.

Responsibilities:

• Project Delivery Management:
 - Set up the full lifecycle of IAM projects internally and with customer processes from initiation to closure, ensuring on-time delivery and alignment with business goals.
 - Actively manage and ensure projects meets budgetary, timeline, security, compliance and P&L targets.
 - Ensure any potential issues are identified, set up and monitor rectification plan with PM and flag to delivery leadership for visibility and inputs.
 - Ensure adherence to SOW scope and use appropriate mechanisms to manage changes in project scope, schedule and costs

• Operational Support:
 - Have weekly connects with PMs to review project plan, project status, ensure any issues and roadblocks are identified and planned for rectification.
 - Ensure coordination and tracking with internal teams for project deliverables, invoicing, P&L, resource fulfillment, risk tracking activities.
 - Ensure resource fulfillment through internal and external processes on time for planned project activities.

• Stakeholder & Vendor Mgmt:
 - Act as the primary point of contact for third-party contracting parties, vendors, managing relationships and expectations. Coordinate internal resources and third parties/vendors for the execution of projects.

• Client Mgmt:
 - Ensure high customer satisfaction. Get weekly feedback and inputs from customer leadership on meeting customer expectations and identify gaps and opportunities for improvement.
 - Act as the first level of escalation after project manager for customer concerns.
 - Have regular conversations with customer cyber leadership in other IAM and cyber domains, identify and map new opportunities for growth with account leadership.

• Risk & Compliance:
 - Measure project performance using appropriate systems, tools and techniques.
 - Perform risk management to minimize project risks. Ensure internal and customer processes are followed to achieve internal and customer risk and compliance parameters. Report and escalate to management as needed.

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