Responsibilities:

• Respond to support requests from employees and clients in a timely and professional manner
• Diagnose and troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and software
• Provide remote support and assistance using remote access tools
• Collaborate with team members to resolve complex technical issues
• Document and track support requests and resolutions in a help desk ticketing system
• Provide training and guidance to end-users on software and hardware usage
• Stay up-to-date with the latest technology trends and advancements

Requirements:

• 3 to 7 years of experience in a similar role
• Strong knowledge of Windows and Mac operating systems
• Proficiency in Microsoft Office Suite and other common software applications
• Familiarity with troubleshooting hardware, software, and network issues
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Customer-oriented mindset and a strong commitment to providing exceptional service

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