Help Desk Support Technician

  • Salary

    $50,000 - $60,000 Per Year

Experience

3 to 6 Years

Posted On

Sep 11, 2023

Company

Long Finch Technologies

Travel Requirements

N/A

Job Overview

Required Skills

  • IT support
  • Golang
  • WAN
  • networking
  • Help Desk

Job Type

Full-time

Work Authorization

N/A

Location

Columbia, NC

Job Description

We are seeking a Help Desk Support Technician with 3 to 6 years of experience to join our dynamic IT team. As a Help Desk Support Technician, you will play a crucial role in providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Respond to user inquiries and technical issues via phone, email, or in person.
  • Diagnose and troubleshoot hardware and software problems.
  • Provide timely resolution to IT support requests.
  • Set up and configure hardware and software for new users.
  • Install, upgrade, and maintain software applications.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Document and maintain accurate records of support activities.
  • Assist in the development and maintenance of IT documentation and procedures.
  • Keep abreast of industry trends and emerging technologies to provide proactive support.

Qualifications:

  • 3 to 6 years of experience in a similar Help Desk or IT support role.
  • Strong knowledge of Microsoft Windows operating systems and Office Suite.
  • Familiarity with hardware components and troubleshooting.
  • Excellent problem-solving and communication skills.
  • Customer-focused with a strong commitment to delivering high-quality support.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
  • Experience with remote desktop support tools is a plus.

Job ID: LF230184

  • Posted By

    Sarah Ferry

Designation

HR Manager

Company

Long Finch Technologies

Last Login

Mar 04, 2024

Posted On

Sep 11, 2023


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