Responsibilities:

• Minimum 10+ years of experience.
• The successful candidate must have general knowledge of the Hadoop ecosystem including Cloudera, Hive, Impala, PySpark, Oozie, Kafka, HBASE etc.
• The candidate should possess a proven ability to understand technical issues in a multitenant platform-as-a-service environment and work with peer teams to facilitate problem resolution.
• A focus on tenant relations (customer service) and communication is a key attribute when coordinating with tenants and other interdependent service teams.  
• This is a fast paced, continuously evolving platform.  
• In addition to supporting tenant needs you must be passionate about automating processes and simplifying the overall operating environment.  
• Candidates will be a team player and able to communicate effectively both orally and written. 
• You must be able to understand new technical offerings and learn new technologies in the context of the multitenant platform.

 
 

Essential Functions:

• Provide innovative tactical solutions when necessary to meet operational requirements 
• Provide BAU application support to business partners.  Manage technical issues with support from internal and external resources
• Work directly with business and technology partners to translate business requirements into effective, efficient technology solutions 
• Learn new products/tools/technologies to guide business partners in implementing new Big Data features and functionality
• Experienced in Agile development practices and product owner role
• Platform capacity management, utilization, forecasting holistically from lower lanes to production for all tenants

 
 

Key Skills 

• Customer focused mindset
• Strong interpersonal/influence skills
• Ability to dissect complex issues and leverage/coordinate platform resources to resolve technical issues
• Familiar developing within Hadoop platforms
• Understanding of BI tools
• ETL experience with emphasis on performance and scalability 
• Ability to handle multiple and simultaneous activities and priorities
• Ability to lead and organize the work of other analyst
• ITSM/Remedy – Change Management knowledge
• Jira/Confluence – Agile 
• Exposure to the following technologies
• Spark/Impala – ability to trace logic (application/query)  through logs    
• YARN
• HIVE 
• Cloudera Manager 
• Kafka 
• Scripting/programming/development experience - Shell/Python/Java 
• Linux scripting/admin 

 

Key Career Experiences

• Previous platform-as-a-service exposure 
• Application development/support 
• Application Hosting Administrator
• Infrastructure Design or Support Lead