Roles and Responsibilities

• Support, administer, and troubleshoot the Glassbox platform across Linux-based environments.
• Manage and optimize Java applications hosted on Linux servers, ensuring stability, performance, and security.
• Develop and enhance automation scripts using Shell, BladeLogic NSH, Python, Perl, or similar languages.
• Implement, validate, and troubleshoot TLS/server certificates and secure connectivity.
• Perform advanced debugging and root-cause analysis of system and platform issues.
• Conduct network-level troubleshooting using tools such as ping, nslookup, traceroute, and curl.
• Collaborate with system administrators, network engineers, end users, and other technical teams to coordinate fixes and deliver integrated solutions.
• Apply strong analytical and creative problem-solving skills to design and implement innovative technical solutions.
• Work independently to manage priorities, drive complex tasks to completion, and maintain high-quality service delivery.
• Utilize regular expressions (regex) for parsing logs, validating patterns, and supporting automation tasks.

Required Skills & Qualifications

• Hands-on experience with Linux system administration and shell scripting.
• Proven experience hosting and supporting Java applications on Linux.
• Proficiency with scripting languages such as Shell Script, BladeLogic NSH, Python, Perl.
• Strong understanding of TLS/server certificates, including implementation and troubleshooting.
• Excellent debugging, analytical, and problem-solving skills.
• Advanced network troubleshooting skills using common diagnostic tools.
• Effective communication skills with the ability to coordinate work across multiple technical teams.
• Demonstrated ability to work independently and deliver solutions with minimal oversight.
• Working knowledge of regular expressions (regex).

Desired Skills

• Experience with deployment and configuration management tools such as BladeLogic, Ansible, Terraform, Puppet, Chef, and/or AutoSys.
• Experience working in secure, multi–data center environments, including a basic understanding of firewall rules and network segmentation.
• Prior experience with Glassbox is highly preferred. Experience with similar monitoring or digital experience analytics tools (e.g., Tealeaf, Splunk, SiteScope) is a plus.

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