Technical / Functional Skills

• In depth knowledge of Genesys outbound framework.
• Experience with configuration and options as it relates to OCS, specifically versions 8.1.5xx.x.
• Experience with composer development for Genesys Orchestration Server and GMS.
• Experience with administration and management of outbound campaigns through GAX.
• Experience with different outbound callings campaigns(Predictive, push previous, GVP…).
• Experience developing API integrations.
• Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programming for GVP applications. 
• Looking for an experienced Genesys contact center developer with proficiency in inbound and/or Outbound development.
• The candidate must be proficient and experienced with the Genesys Outbound Framework, Outbound contact server, and building campaigns and calling lists.
• The candidate must be proficient with developing Genesys Inbound strategies, VXML development, ORS development using Genesys composer.
• The individual must be knowledgeable on how to create and troubleshoot different calling campaigns and respective treatments, with experience in deploying outbound solutions and administration of campaigns through tools such as GAX and CME.