Key Responsibilities

• Design, implement, and maintain Genesys contact center solutions.
• Configure and optimize contact center infrastructure to meet business requirements.
• Integrate Genesys software with existing systems and applications.
• Troubleshoot and resolve technical issues related to Genesys solutions.
• Provide technical support and guidance to ensure optimal performance and reliability.
• Collaborate with cross-functional teams to develop customized solutions. 

Requirements

• In-depth knowledge of Genesys outbound framework.
• Knowledge of outbound skilling, treatments, SCXML programming for advanced treatments, and VXML programming for GVP applications.
• Experience with configuration and options as it relates to OCS, specifically versions 8.1.5xx.x.
• Experience with composer development for Genesys Orchestration Server and GMS.
• Experience with administration and management of outbound campaigns through GAX.
• Experience with different outbound callings campaigns(Predictive, push previous, GVP).
• Experience developing API integrations.

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