We are looking for an experienced Genesys Developer to design, configure, and support advanced Contact Center solutions, including Conversational IVRs and Chatbots using Genesys Cloud and AWS services.

Key Responsibilities

• Develop and support IVRs, Chatbots using Genesys Cloud Architect, Amazon Lex & Lambda.
• Implement API integrations with backend systems (REST, JSON, SQL).
• Lead Contact Center features like call routing, WFM, analytics, and reporting.
• Collaborate in Agile teams to deliver high-quality customer experiences.
• Support legacy Avaya systems and contribute to cloud migration efforts.

Required Skills

• 5+ years in Contact Center development (IVR, AI, WFM, etc.)
• Hands-on experience with Genesys Cloud / Engage, AWS Lex & Lambda.
• Strong coding skills in NodeJS, Java, Python, or .Net.
• Experience with CI/CD tools and CRM integrations (Salesforce, ServiceNow).
• Familiarity with Agile/SAFe frameworks and digital transformation projects.

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