Long Finch Technologies
Alpharetta, GA
Posted On: Oct 10, 2024
Posted On: Oct 10, 2024
Job Type
Full-time
Experience
6 - 10 Years
Salary
Depends on Experience
Work Arrangement
On-Site
Travel Requirement
25%
Required Skills
Job Description
Technical Skills:
- A top ten global financial investment firm.
· Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.
· Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) – Required.
· Experience working with, building and reviewing interactive flows using Genesys “Designer” – Required.
· Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!
· Experience with Genesys WFM/WFO to optimize contact center operations - is a plus.
· Accustomed to collaborating with cross-functional teams, including IT, Operations – Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.
· Experience with Conversational & Generative AI is not required but considered a plus.
· Must have excellent communication and documentation, skills.
· Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.)
· Experience working with financial / banking / investment firms is a plus.
Job ID: LF240007
Posted By
Onima Kakkar
Recruiter