Roles & Responsibilities:

• Excellent analytical , Communication , Organizational and problem-solving skills coupled with a strong work ethics 
• Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation 
• Strong working knowledge of Cloud Technologies , Genesys Cloud Factory , AWS etc 
• Platform configuration , development of new flows , data integrations and technical documentation including designs and handoff materials
• Work with product owners , business analysts and technical leads to develop flows and technical leads to develop flows and technical design 
• Propose and design software solutions to address complex business issue 
• Reviewing the code, design and providing expertise in the development and integration of systems

Experience Required:

• Strong Hands-on experience as a developer involving large scale cloud contact center experience solutions using Genesys Cloud (Pure Cloud ) platform
• Hands-on experience in Genesys Pure Cloud platform and its capabilities including(but not limited to) Queuing / Routing , Call Flow, Conversational flows using Genesys Clous Architecture
• Strong programming experience with implementing API/Web Services 
• Experience integrating Genesys PureCloud with CRM Solutions (Like Salesforce , MS Dynamics)
• Design and develop solutions using Genesys Cloud platform 
• Solid understanding of Genesys Designer for call flow  implementation 
• Develop/test/maintain the interfaces