Job Description

• Support daily fraud operational tasks including researching .com orders, working with L1 and L2 analysts, updating documentation, and assisting in adhoc initiatives.
• Assist in monitoring fraud shared resources (mailboxes, etc..) and respond to inquiries as needed.  
• Monitor fraud tool dashboards for actionable alerts and events.
• Work with Customer Care agents to gather information related to customer fraud inquiries.
• Assist in researching and tracking identified industry fraud trends.
• Education: Associate degree in Business, eCommerce, fraud management, or demonstrated related job experience.
• Experience:  0-1+ years of relevant experience in digital commerce operations, CNP fraud risk discipline, or business operations.  
• Preferred exposure to Retail eCommerce/CNP environments.
• Works independently with minimal supervision.
• Excellent communication skills both oral and written.
• Demonstrates analytical skills with ability to visualize and articulate complex problems / concepts.
• Excellent interpersonal skills and professional demeanor.