Responsibilities

• Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings
• Assist network support team and other infra teams for daytoday troubleshooting and infra projects
• Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
• Helps local hardware support team with checking printers and shopfloor peripherals
• Provides assistance to the hardware support team for applications or processes
• Act as coordinator for resolving incidents related to any application support in manufacturing plant
• Be a SPOC for BUIT Local support and external vendors
• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
• Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues
• Test connectivity for changes to network including wireless and patching
• Coordinate with application owners to install the client applications and ensure that the applications launch as expected
• Coordinate with equipment vendors for repair and maintenance
• Initial troubleshooting for application issues and continue to provide coordinationescalation to resolutionconclusion
• Support base businessrelated IQOQ testing and technical change control activities

Qualifications

• Minimum 5 years of experience in handling Site IT support incident management
• Should be conversant with ITIL process ServiceAsset management
• Must be knowledgeable in network infrastructure
• Should be knowledgeable on multiple Operating Systems DBs
• Should be able to work independently and be ready to provide support offbusiness hours
• MES knowledge is an added advantage
• Should posses multitasking capabilities with excellent coordination skills
• Worked in pharmamanufacturing plant is added advantage

Additional Requirements

• Manufacturing Experience with ItInfra knowledge
• Cross TeamDept Coordination
• Project experience
• ITIL Knowledge would be preferable
• Knowledge of GxP would be add on
• GxP, Team Lead, ITIL

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