Field Support

  • Salary

    $18 Per Hour


1 to 5 Years

Posted On

Sep 21, 2023


Neshent Tech

Travel Requirements


Job Overview

Required Skills

  • desktop support

Job Type

Contract - W2


Johnston, IA

Job Description

Job Title: Field Support Engineer

Location: Johnston, IA

Duration: Long Term Contract



Job Description:

Job Title: Field Support Engineer/Desktop Support Engineer- Level 2

Minimum Experience 2+ Years of Field Support Services / Desktop Support 

As an End User Support Technician with Minimum of 2 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

·       Provide customer facing end-user support that includes.

·       Break-fix support for Laptop, desktop, tablets and associated hardware peripherals

·       IMAC support including large scale/bulk office moves/re-stack activities (all moves)

·       Support for Operating System, base load software, MS Office suite and other business application

·       Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs.

·       Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

·       Support for the Mobility devices (IOS/iPhone/iPad)

·       VIP and home-based office (HBO) user support

·       Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance.

·       Respond to end-user requests for updates on ticket status and promptly follow up as needed.

·       Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)

·       Perform managed print service invoicing/meter read/polling report verification.

·       Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

·       Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

·       Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

·       Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

·       Provide On-call support if required outside business hours on a rotational basis.


Desired Skillsets:

·       Strong understanding of Client based Operating Systems

·       Strong ticketing system experience

·       Proficient understanding of level 1 Helpdesk services

·       Strong understanding of end user hardware

·       Strong knowledge of client-based applications.

·       Proficient with common network protocols (TCP/IP) for device connectivity issues

·       Excellent communication skills (English & Local language)

·       Excellent customer engagement and customer service skills

·       Strong desire to help, share, and assist others.

·       Excellent analytical skills, Work Ethic and Problem-solving skills

·       Basic Safety knowledge in order to assist users with ergonomic equipment.

·       Ability to lift heavy equipment’s within stockroom.

·       Customer experience - CSAT focused with Customer is #1 Attitude

·       Professional and courteous and Ability and patience to work in a high dense client environment.

·       Flexible for travelling to remote sites/Colocations.

Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage.

Job ID: NT230121

  • Posted By

    Michelle Williams


HR Manager


Neshent Technologies

Last Login

Apr 22, 2024

Posted On

Sep 21, 2023

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