The Field Support Analyst provides on-site technical support, ensuring the smooth operation of hardware, software, and network systems for end users. This role involves troubleshooting, system installations, user training, and maintaining technical documentation.

Responsibilities

• Provide on-site support for hardware, software, and network issues.
• Install and configure systems, devices, and software.
• Troubleshoot and resolve technical issues.
• Document and prioritize support tickets in the helpdesk system.
• Train users on system usage and best practices.
• Collaborate with internal IT teams on complex issues.

Qualifications

• Degree in IT or related field, or equivalent experience.
• 1-3 years in IT support or field service.
• Proficient in Windows, Mac OS, and networking basics.
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Strong problem-solving and communication skills.
• Certifications: CompTIA A+, Network+ preferred.

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