We are seeking a highly skilled Field Service SME to lead the design, implementation, and optimization of field service operations using Oracle Field Service Cloud (OFSC) or equivalent FSM platforms. This role requires deep expertise in field service management within the EPC industry, with strong knowledge of project-based service workflows and ERP integrations.
Key Responsibilities
- Design and optimize field service processes aligned with EPC project models.
- Serve as SME for OFSC or similar FSM tools—overseeing scheduling, dispatch, job execution, and mobility.
- Integrate field service systems with Oracle Cloud/EBS modules (Projects, Inventory, Procurement, Asset Mgmt).
- Streamline preventive maintenance, inspections, equipment servicing, and field reporting workflows.
- Provide real-time visibility to project teams for improved planning and cost control.
- Coordinate with project, supply chain, and IT teams to ensure seamless operations.
- Lead training, documentation, testing, and change management initiatives.
Required Experience
- 6+ years in field service or site operations within EPC environments.
- 3+ years as an SME/functional lead on OFSC or similar platforms.
- Strong understanding of EPC workflows and mobile workforce management.
- Experience with Oracle ERP integrations (Cloud/EBS).