Technical / Functional Skills 

• Possess a Technical Diploma or A+ CompTIA certification.
• Minimum 3 years’ experience in PC/printers support & maintenance.
• Experience in PC (Desktop / Laptop) troubleshooting and general IT Support in an Enterprise environment.
• Experience in supporting Window 10 client environment, MS Outlook, office 365.
• Knowledge of McAfee Antivirus and Bit locker encryption.
• Basic knowledge in supporting iOS devices (i.e. iPhone and iPad).
• Excellent communication skills (verbal & written).
• Pleasant personality & positive attitude
• Effective end user communication
• Analytical skills & customer oriented.
• Backup jobs and restoration knowledge
• Network troubleshooting
• Perform comprehensive maintenance/break fix support for Hardware and Software which includes PC, laptops, printers, iPhone and other PC peripherals
• Relocate & install PCs, printers & other peripherals including client’s based standard software for all client’s locations
• Install & configure of end user software, e.g.: MS Office, MS Outlook. Etc.
• Observe client’s security & safety regulation particular to virus protection.
• Ensure software is virus free prior to installation.
• Install Local Area Network (LAN) client software & hardware as appropriate.
• Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment.