Technical / Functional Skills

• L2/L3 desktop support
• Excellent analytical & troubleshooting skills
• Good knowledge in desktop operating systems and troubleshooting issues.
• Experience working on any Helpdesk tool is an added advantage.
• Strong communication skills, Good Personality / Present ability
• Hardware and Network troubleshooting, OS(MS Platform).
• LAN Networking (Client side), Client side Mail system(MS Outlook),MS Office and other Industry standard applications
• Audio Visual Devices Setup, Support and troubleshooting
• Experience in managing VIP clients
• Printer Support and Troubleshooting. 

 

Device Validation

• Visual inspection of devices as requested
• Serial number validation
• Device Inventory capabilities and physical comparison to inventory lists