Roles and Responsibilities

• Convert business requirements into user stories with acceptance criteria and manage end-to-end JIRA lifecycle.
• Analyze and map client quality management processes to EtQ Reliance NXG capabilities.
• Configure modules such as Nonconformance & Stop Shipment, CAPA, Audit Management, Change Control, Complaints, Escalation & Field Action.
• Customize workflows, forms, and dashboards using EtQ design tools.
• Identify functional, process, and compliance gaps.
• Support UAT, validation, and defect resolution in collaboration with SMEs and business stakeholders.
• Create functional design documents, configuration guides, and SDLC documentation.
• Facilitate integrations with ERP/Supply Chain systems and troubleshoot complex issues.
• Work within SAFe/Agile methodologies and manage requirements using BDD in JIRA.

Required Skills & Experience

• Expert knowledge of QMS, FDA/ISO compliance, and risk management.
• Hands-on experience with EtQ Reliance NXG modules and SaaS/cloud solutions.
• Proficiency in workflow customization, forms, dashboards, and integrations.
• Strong troubleshooting and analytical skills.
• Experience in validation, UAT, defect resolution, and working with GxP compliance.
• Knowledge of Automation/Robot framework is a plus.
• Experience in Agile/SAFe environments and JIRA for requirement management.

Preferred Skills

• Prior hands-on experience with EtQ platform, JIRA, and Quality Management processes.
• Familiarity with Nonconformance, CAPA, Audit, Change Control, Complaints, Escalation & Field Action processes.

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