Roles and Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to inquiries via phone, email, and ticketing system promptly and professionally.
• Diagnose and resolve technical hardware and software issues.
• Escalate unresolved issues to the appropriate internal teams or third-party vendors.
• Install, configure, and maintain software applications and hardware components.
• Document all support activities and solutions for future reference.
• Contribute to the development and improvement of IT support processes and procedures.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an End User Support Specialist or similar role in a corporate environment.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Have a strong knowledge of Mobile Device Management experience.
• In-depth knowledge of Embedded OS devices, their imaging, and maintenance.
• Ability to prioritize and manage multiple tasks simultaneously.
• Knowledge of Active Directory, Microsoft Office Suite, and other relevant software applications.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

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