End User Computing Analyst

  • Salary

    $70,000 - $80,000 Per Year


5 to 12 Years

Posted On

Feb 13, 2023


Long Finch Technologies

Travel Requirements


Job Overview

Required Skills

  • Windows 10
  • SCCM
  • Touch Services
  • Print Management

Job Type


Work Authorization



Springfield, VA

Job Description

Roles & Responsibilities

  • Support day to day issues related to all user end point devices such as Laptops, Desktops, Cell phones etc. 
  • Support Print Management Infrastructure including Print Servers, Deployment of Printers etc.
  • Image devices i.e., laptops/desktops/tablets using SCCM
  • Configure, install, and maintain complex software systems
  • Review and resolve IT Incident and Service Requests
  • Handle Office Moves/IMAC requests
  • Document and maintain IT inventory
  • Provide support via walk up services, phone, email or remotely
  • Coordinate with various teams to resolve all technical issues with no escalation
  • Collaborate with vendor support contact to resolve all issues for desktop equipment and software
  • Troubleshoot Audio/Video conferencing issues in meeting rooms and on customer devices.
  • Manage End User Cell phone devices using Intune/Air watch Administration tools.
  • Experience supporting collaboration tools such as Microsoft Teams, knowledge of Teams Infrastructure
  • Knowledge of ITSM tools such as Service-Now
  • Responsible to make new support documents, update existing ones as needed.
  • Act as bridge for Service Desk to assist them resolve issues at first contact, provide continuous training & feedback.
  • Support Field Sites Remotely, Travel if needed

Job ID: LF221480

  • Posted By

    Sarah Ferry


HR Manager


Long Finch Technologies

Last Login

Nov 27, 2023

Posted On

Feb 13, 2023

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