Digital Workplace Services & User Entitlement

Neshent Tech

Manhattan, NY/Scarsdale, NY

Posted On: May 12, 2026

Posted On: May 12, 2026

Job Overview

Job Type

Full-time

Experience

6 - 10 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Digital Workplace
  • EUC Operations
  • SCCM
  • Intune
  • Endpoint Management
Job Description
Roles and Responsibilities
  • Lead the delivery of end-user computing (EUC) services, including desktops, laptops, VDI, collaboration tools, AV systems, printing, and peripheral management.
  • Manage device provisioning, patching, compliance, and health monitoring using SCCM and Intune.
  • Oversee application packaging, deployment, and patch management for end-user devices.
  • Administer and support Microsoft 365 services to ensure smooth collaboration and productivity.
  • Manage Joiner-Mover-Leaver (JML) processes, role-based access provisioning, and de-provisioning. Administer Active Directory and Azure AD for user and device access.
  • Coordinate with third-party vendors for deskside support, branch coverage, field dispatch, and printer services. Ensure adherence to SLAs, track turnaround times, and manage escalations.
  • Lead incident, problem, and change management processes for workplace services. Drive SLA compliance, First Contact Resolution (FCR), and quality Root Cause Analysis (RCA).
  • Maintain SOPs, operational documentation, and ensure readiness during service transitions and ongoing business-as-usual operations.
Primary Skills
  • Digital Workplace / EUC Operations
  • Endpoint Management: SCCM, Intune
  • Application Packaging & Deployment
  • Microsoft 365 (O365 / M365) Administration
  • User Entitlement & Access Management
  • Active Directory / Azure AD
  • ITSM: Incident, Request, Access, and Change Management
Secondary Skills
  • Virtual Desktop Infrastructure (VDI) Support
  • Vendor Coordination & Management
  • Printing & Peripheral Device Services
  • Endpoint Security & Compliance

Job ID: NT221221


Posted By

Abhishek

Resource Manager