Roles & Responsibilities

• Install, upgrade, support and troubleshoot Windows 7, 8,10 ,Linux and MAC OS
• Experience in Microsoft Office and other desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware, mobile devices (iPhone and Android) and other authorized peripheral / equipment
• Good understanding of hardware peripherals and troubleshooting in laptop and desktop
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, document customer repairs, maintains, and restock assigned parts inventory to insure proper spare parts levels
• Develop trends by monitoring and analyzing incoming calls, problems and service Requests
• Hands & Feet for Datacenter / Network issues in the site.
• Able to lift hardware’s more than 30 pounds
• Knowledge on AV equipment’s and basic operations