Desktop Support Technician

  • Salary

    $60,000 - $70,000 Per Year

Experience

4 to 8 Years

Posted On

Nov 09, 2022

Company

Techvilla Solutions

Travel Requirements

0%

Job Overview

Required Skills

  • Desktop Support
  • Windows
  • IMAC
  • Data Backup
  • SCCM
  • MS Bitlocker
  • PKI Certificates

Job Type

Full-time

Work Authorization

NA

Location

Santa Clara, CA

Job Description

Roles & Responsibilities

  • Good knowledge and hands on experience in Windows operating system (Win 7 & 10)
  • Good Experience in OS Troubleshooting (Windows OS)
  • Good Hands on Experience in IMAC activities
  • Good Experience in Data Backup Techniques
  • Knowledge on SCCM (Application installation, agent installation, Operating System deployment etc.) 
  • Network investigation and troubleshooting
  • Specific infrastructure support functions (ex. Backups, hardware repair)
  • On-site hands for other IT support groups (ie. Networking Service) On-site administration of asset management responsibilities including applying asset tags to new IT assets (typically servers & storage) and physical count/verification of IT assets located in supported data centers during annual asset inventory exercise.  
  • Systems administration functions (ex. monitoring, disk management, computer room maintenance, technical planning and consulting, System imaging and configuration)
  • Good Knowledge Encryption Software (PGP & MS Bitlocker) 
  • Knowledge in PKI Certificates and infrastructure
  • Frontline Support:  call tracking queue, providing resolution to end users by phone and through desk side assistance, utilizing call tracking tools, a knowledge database, and adherence to standard, pre-defined support processes 
  • Excellent communication skills
  • Good customer handling skills

Job ID: TVS00103

  • Posted By

    James William

Designation

Sr. HR

Company

Techvilla Solutions

Last Login

Nov 28, 2023

Posted On

Nov 09, 2022


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