Desktop Support Technician I

  • Salary

    N/A

Experience

to Years

Posted On

Aug 17, 2022

Company

Walken Consulting

Travel Requirements

N/A

Job Overview

Required Skills

  • DESKTOP SUPPORT
  • TECHNICIAN
  • MAC
  • HARDWARE
  • SOFTWARE
  • HP

Job Type

Contract to Hire - Independent, Contract to Hire - W2

Work Authorization

N/A

Location

Dallas, TX

Job Description

Overview:
•Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
•Customize communication, instructions, and product knowledge to the level of the individual
•Determine the most cost-effective repair to minimize customer downtime
•Prepare reports for analysis

Qualifications:
•Customer support experience required
•2-3 years of either service desk or desktop support experience
•HP Certifications nice to have and any ITIL Frameworks or ticketing best practices
•AA degree, or equivalent combination of education and experience
•A+ certification desired
•Solid experience and understanding of IT services and products
•Ability to transform technical IT language into terms everyone understands
•Relatable with customers and impeccable with follow-through
•Not intimidated by problems you ve never seen before - confidence is key!
•Hungry to work hard and hungry to grow your career!
 


Job ID: WC220052

  • Posted By

    Edward Jenner

Designation

Sr. Hr manager

Company

Walken Consulting

Last Login

Mar 29, 2023

Posted On

Aug 17, 2022


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