Responsibilities:

• 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
• Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
• Windows 7/10 installation, patching, and troubleshooting
• Ability to troubleshoot issues with Microsoft 2019
• Windows networking TCP/IP Configuration and troubleshooting
• Escalate issues to next level support and or management accordingly
• Ability to troubleshoot issues with Microsoft Edge and Google Chrome
• Demonstrated experience providing support with remote tools
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
• Troubleshoot desktop and network printers issues
• Experienced in Google Workspace products
• Experience in support of the Microsoft Office 365 of products
• Experience in Apple device support (iPad, iPhone)
• Thorough understanding of Microsoft Active Directory – client side
• Experience with hard drive encryption – preference for Bitlocker and McAfee
• Ability to modify system registry
• Industry certification (A+, Network+, MCP, etc)

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